Here are some of our most frequently asked questions when it comes to the State Bank of Bement's Online and Mobile Banking platforms.
1. What tools can help me protect my finances?
One tool is the lock card feature on the State Bank of Bement mobile and online platforms. If you believe that someone is making fraudulent purchases on your card this feature can provide you with peace of mind by preventing any new charges while allowing direct deposits and recurring charges to continue. To use the lock card feature, navigate to the Accounts tab on the main menu, select your account and head to the Card Management section. Once you are there simply hit the highlighted switch and follow the instructions as they appear.
If you believe that your card is being used to make fraudulent purchases that may mean someone has access to your personal financial information. If this is the case, immediately contact the State Bank of Bement at 217-678-2311 or stop into your local branch.
2. Are there any tools that can help me manage my spending?
Both Mobile and Online platforms offer a spending limits feature. This feature allows you to set limits on a monthly or transaction-to-transaction basis. You can also choose to receive alerts if the amount in your account drops below a certain amount, putting the decision-making power in your hands.
To access this feature, visit the Accounts tab on the main menu, select the Alert Preferences option and choose either- or both- Balance and Transaction alerts.
3. Can I block transactions from certain retailers?
Yes, you have the option to receive alerts and even block transactions based on when and where your card is used. This is especially handy if you want to restrict purchases over a certain amount or from certain types of businesses.
For example: If you are looking to spend less money dining out you could block all transactions from restaurants.
This feature can be found under Accounts > Card Management > Alerts & Protections.
4. I lost my card; what should I do?
If you think your card has been lost or stolen one thing you can do is report it as such online or in the mobile app. What this will do is completely deactivate your card, preventing any new or recurring charges from going through.
Additionally, you should contact your local State Bank of Bement branch or call 217-678-2311 to inform us that your card is no longer in your possession.
You can report your card as lost or stolen through the Accounts tab. It is located under the section titled Card Management.
5. Can I transfer money from my account to an account not with the State Bank of Bement?
With our updated online and mobile platforms, transferring money between accounts is a breeze. Simply visit the Accounts tab on the main menu, choose External Accounts and follow the instructions. With just a couple clicks of a button you will be able to transfer money in and out of your account.
6. I want to know how much I spent at restaurants last month, can I do that?
Our mobile and online platforms allow you to not only review every single transaction on your account, but we make it easy with our included search function. If you are looking for a specific charge you can sort by amount, transaction type, and date range. It even has a “has the words” feature that allows you to find the transaction even if you can’t remember the full business name or what was purchased.
To access the search feature all you have to do is hit the search symbol under the Transactions section on the home page.
