On December 11th we will be upgrading both our online and mobile banking services to the Banno platform. This upgrade will not be disruptive; in fact you may not even notice!
Below are some FAQs regarding the new platform and the process of changing over. For any further questions please call 217-678-2311.
What is the difference between what I use now and the upgraded version?
The new State Bank of Bement online and mobile platforms are far more suited to the world of modern banking. The upgrade allows you to access your banking information wherever, whenever. With the new State Bank of Bement Mobile App and Online banking platform you are able to filter your transaction history, set up automatic Bill Pay and monitor your spending.
Do I need to download a new SBB Mobile app?
Unfortunately, yes. We will be pulling the original app from the app store and replacing it with a new one. All customers who wish to be able to access their information through the State Bank of Bement Mobile App will have to download a new app to sign in. There will be a crossover window of 7 days during which the old app will allow you to view your information before officially shutting down.
To find the new app on the app store simply search "State Bank of Bement".
Do I need to Reenroll in Remote Deposit?
Yes you do. If you are currently enrolled in Remote Deposit through the State Bank of Bement Mobile app you will need to reenroll in Remote Deposit. Once you have logged in to the new State Bank of Bement Mobile app click on the Accounts tab, then click on the account you wish to enroll in Remote Deposit and click Deposit Checks. From there you will be guided through the process. This can be done at anytime and for any account.
Do I need a new username and password?
No, your login information will carry over from one platform to the other. All you will have to do is sign in to your account and set up two-factor authentication with a phone number or authenticator app.
What is two-factor authentication and do I have to use it?
Two-factor authentication is a method of security that relies on two forms of identification to access data and information. Using two-factor authentication not only provides our customers with more security but us as well.
Two-factor authentication is now required for all digital banking users.
Example: A customer signs in to the new online platform and is prompted to enter a six digit code that has been sent in a text message to their phone.
Where can I go to download the new app or visit the online platform?
The new SBB Mobile App can be found on both the Google Play and Apple App stores. Starting December 11th, to access the new online banking platform, simply go to bankbement.com and click the link on the top of the page.
Will there be a period of time when I won't be able to access my account?
There may be a small period of time on December 11th when customers may be unable to access their account. This is because of internal changes that need to be made during this time. Any interruption in account access or servicing will be brief.
How long will I have to make the switch?
Customers that primarily access their information through the web will not have to worry about making a "switch". The process should be quick and easy; we will take care of making sure customers are able to access their funds in a timely manner. After that, all they will have to do is sign in to the new online platform once it is up and running.
Customers that primarily use the SBB Mobile App will have 7 days from the time the new app launches (December 11th) to download the new app and sign in.